Shipping policy

Shipping Order Time
We process the order as soon as we receive it, which usually takes 2 business days and then Shipping normally takes 3-5 business days. If there are any reasons for us not being able to process your order, we will get in touch accordingly.

Delivered countries/locations with free shipping
We offer FREE shipping for the following countries: United States, United Kingdom,Belgium, France, Germany, Italy, Netherlands, Portugal, Spain,Poland, Sweden,Kuwait, Abu Dhabi, Dubai, Japan, South Korea, Singapore, Hong Kong SAR, Macao SAR, Taiwan,Thailand, Malaysia,Philippines,Vietnam

Other delivered countries/locations 
With the addition of some shipping fees (those extra charges will be calculated at checkout) we deliver to the following countries: Brazil, Chile, Norway, Oman, Romania, Saudi Arabia, Switzerland, Turkey, Australia, Austria, Canada, Denmark, Greece, Hungary, Indonesia, Israel, Mexico, New Zealand, and so on.

Also, due to the different custom requirements for different countries, deliverable countries might change. Please check your email timely to see your order status. We might need our customers to provide required files for custom purpose or might refund your order due to the timely shipping policies.

Note: We DO NOT ship to PO BOXES or APO. 

 

CUSTOMS TAXES

When Goods are being ordered, import duties and taxes may be incurred once they reach the country of destination. We are not responsible for such charges and We undertake to make no calculations or estimates in this regard. These charges must be paid by the recipient of the parcel. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and We cannot guarantee that the packaging of your Goods will be free of signs of tampering.

If import duties and taxes incurred, you will not get your parcel until the charges are paid. If you don't pay, the parcel will be held by your local customs for around 1 week and after that, if you still haven't paid, it will be returned to us, and we will have to pay these charges as well as additional postage fee for the return. As the Goods will be returned to us we will refund your order but these import duties and taxes will be deducted from the order refund. Note that we are not responsible for the refund of any import duties and taxes that your order may have incurred.

Shipping Product
We only ship brand new products and will try to keep items on our site in stock. If special circumstances cause a logistical delay, we will contact you within 24 hours of your order. If you receive a product that is not artificially damaged or functions abnormally, we will issue a full refund or replacement for this defective product at no additional cost to you.
Please note that if you wish to order multiple items and ship them to different people, please place these as separate orders.

Tracking Order
After we have shipped the order, you can track the package via the order tracking tool. If the customer cannot be reached or does not accept delivery of the product of these attempts, we reserve the right to cancel the order for our discretion.

If the above does not answer your question, please contact us via email at support@outin.com.