Nothing works forever. Our customers want a fast response to problems and we deliver! Since 1960, we’ve eliminated most problems by selecting equipment from quality manufacturers like BUNN and OASIS. If a problem does occur, your call to Southern is answered in 3 rings by a trained Customer Service Advocate who knows your account and probably will greet you by your name!. Service calls are logged into the computer and immediately dispatched based on GPS tracking to the closest Customer Service Representative or Technician.
All calls are reviewed daily in a staff meeting for completion and quality control. Being human, we may slip up once every 100 years or so, but you can trust Southern to take care of your problem in a timely, caring way.
For more information, call (423) 266-2600 or contact us..